DISCLAIMER

Version 1 · Effective 16 Oct 2026 · Last updated 16 Oct 2026

DISCLAIMER AGREEMENT

 

Effective Date: 16-10-2026
Applies To: All Users of Udibawa Platform (Website, Mobile Applications)

1. Guarantee of Service Quality
Udibawa acts as an online platform that connects customers with freelance service engineers, service centres, distributors, and manufacturers. We do not directly provide services to end-users.
While we take reasonable steps to verify service providers, Udibawa will guarantee the quality, safety, legality, or reliability of any services performed by third-party providers.

2. Independent Contractors
All service providers on the platform (freelancers, service centres) are independent contractors, and not employees or agents of Udibawa. Udibawa is not liable for any damages, misconduct, injury, or disputes arising from services rendered.

3. Product Warranty and Parts
Any product servicing under warranty is the responsibility of the respective manufacturer. Udibawa acts only as a medium to facilitate communication and logistics.

It is also important to note that the service centre or freelance at the time of services providing under the warranty or guarantee may differ and the period of claiming such warranty/guarantee shall be for limited period as decided between and its client.

4. Limitation of Liability
To the fullest extent permitted under law, Udibawa shall not be liable for:

  • Direct or indirect damages due to service failure or provider misconduct

  • Product loss or damage during servicing

  • Delays in part replacement or repair due to third-party issues

  • Inaccurate product or service descriptions provided by external parties

5. Platform Downtime
Udibawa does not guarantee uninterrupted platform access and shall not be liable for delays or failure due to maintenance, upgrades, or technical issues.

6. Governing Law
This disclaimer shall be governed by Indian law. Any disputes shall be subject to the jurisdiction of the courts in Uttar Pradesh only.

 

RETURN & CANCELLATION POLICY

Effective Date: [Insert Date]
Applies To: Customers Booking Services via Udibawa

1. Service Cancellation by Customer

  • Before Technician is Assigned: Full refund of any advance amount paid.

  • After Technician is Assigned but Before Visit: 10% cancellation charge will apply.

  • After Technician Visit or Work Start: No refund for the visit fee or any service charges incurred till that point.

2. Service Cancellation by Udibawa or Provider

In case of provider unavailability, safety concerns, or logistical issues, Udibawa may cancel the service and offer:

  • Full refund of any advance

  • Rescheduling options at user convenience

3. Return Policy for Products (if any)

If Udibawa or its partners sell any physical parts/tools:

  • Returns accepted within 7 days if:

    • Item is damaged on arrival (with proof)

    • Wrong product delivered

  • Not eligible for return if:

    • Part is used or installed

    • Product is not in original packaging

4. Replacement of Parts (Warranty Cases)

  • Replacement of parts under manufacturer warranty is subject to:

    • Valid warranty status (verified by QR)

    • Manufacturer approval

    • Service engineer confirmation of fault

5. Refund Mode & Timeframe

  • Refunds are processed within 7–10 business days via the original mode of payment.

  • For cash collections, refunds will be issued via UPI/bank transfer after verification.

6. Non-Refundable Charges

  • Registration or visit charges once paid

  • Uniform/ID card fees (for engineers/centers)

  • Subscription fees (for manufacturers/distributors)