UDIBAWA - TERMS AND CONDITIONS
Effective Date: [Insert Date of publication on website or app]
Last Updated: [Insert Date of last changes made in this policy]
1. INTRODUCTION
Welcome to Udibawa, a multi-platform service marketplace owned and operated by Udibawa Pvt. Ltd. ("Udibawa", "we", "our", or "us"). These Terms and Conditions (“Terms”) govern your use of our platform (website and mobile apps) whether as a customer, service engineer, service center, distributor, manufacturer, or sales representative.
By accessing or using our services, you agree to be legally bound by these Terms.
2. DEFINITIONS
- Customer: An end-user who books or publishes service requests via Udibawa.
- Freelancer Service Engineer: An individual service provider registered directly with Udibawa.
- Service Center: A business entity with multiple engineers offering customizable services through the platform.
- Distributor: A vendor/distributor selling manufacturer products, verified via QR scan.
- Manufacturer: A product producer subscribed to Udibawa for warranty and service coordination.
- Sales Person: A Udibawa affiliate bringing service partners onto the platform.
3. SERVICES PROVIDED BY UDIBAWA
- Facilitating service booking, bidding, and job assignment.
- Enabling warranty claim support and service part replacement coordination.
- Providing apps for different stakeholders (Customer, Engineer, Service Center, Distributor, Manufacturer, Sales).
- Managing digital QR-based product registration, tracking, and warranty status.
4. USER ACCOUNTS AND REGISTRATION
- Users must provide accurate information during sign-up.
- Udibawa reserves the right to suspend accounts for any misrepresentation, fraud, or policy violation.
- Access credentials must be kept secure by the user.
- Withdrawal of Consent and Account Deletion: Users have the right to withdraw their consent at any time. By utilizing the 'Delete Account' option within the app/website, Udibawa will initiate the process to erase your personal data from its active systems, retaining only the transactional data strictly necessary for audit, tax, and legal compliance.
5. SERVICE TRANSACTIONS & PAYMENTS
- Customers can make payments through digital modes or cash (subject to provider’s cash collection limit).
- Freelancers and service centers are responsible for collecting cash as per defined limits.
- Udibawa does not guarantee payment collection from customers; responsibility lies with the provider.
6. SECURITY DEPOSIT AND FEES
- All service providers must deposit a security amount to start offering services.
- Charges for uniforms, ID cards, and registration may apply and are non-refundable.
- Subscription-based services (for manufacturers) must be paid in advance and renewed periodically.
7. WARRANTY AND CLAIMS
- Warranty claims are governed by the manufacturer’s policy.
- QR code registration via Distributor app is mandatory for warranty activation.
- Udibawa only facilitates claim handling and is not responsible for part availability or manufacturer delays.
8. CANCELLATION AND REFUND POLICY
Refer to our Return and Cancellation Policy for detailed information on service cancellations, product returns, and refund processes.
9. DISCLAIMERS AND LIMITATIONS OF LIABILITY
- Udibawa is an intermediary platform and not the provider of services/products.
- We do not guarantee quality or outcomes of services rendered by third parties.
- Liability for service failure, damage, or dissatisfaction rests with the service provider or manufacturer.
10. USER CONDUCT
Users must not:
- Violate any laws or third-party rights
- Use abusive or fraudulent practices
- Attempt to manipulate the platform or others’ profiles
Violation may lead to account suspension or legal action.
Anti-Data Scraping Policy: Users, including Freelancers, Service Centers, and Field Agents, are strictly prohibited from data scraping, extracting, or misusing customer personal data from the Udibawa platform. Using customer contact details for unauthorized personal promotions, off-platform marketing, or sharing with third parties is a severe legal offense and will result in immediate termination and legal action.
11. INTELLECTUAL PROPERTY
All logos, software, design, and branding elements of Udibawa are owned by Udibawa Pvt. Ltd. and protected under Indian copyright and trademark law.
12. TERMINATION
Udibawa may suspend or terminate any account with or without notice for violation of these Terms or applicable laws.
13. MODIFICATIONS TO TERMS
We reserve the right to modify these Terms at any time. Continued use of the platform after changes signifies your acceptance of the new Terms.
14. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Uttar Pradesh.
15. CONTACT INFORMATION
For any queries or grievances:
Email: support@udibawa.com
Website: www.udibawa.com