UDIBAWA - DATA PROTECTION POLICY

Effective Date: 16-10-2026

Last Updated: 16-10-2026

 

1. INTRODUCTION

Udibawa Pvt. Ltd. ("Udibawa", "we", "our", "us") is committed to protecting the privacy and security of personal data provided by users of our platform. This Data Protection Policy outlines how we collect, process, store, and protect personal data in accordance with applicable data protection laws in India.

 

2. SCOPE

This Policy applies to all users of Udibawa’s services, including but not limited to customers, freelance service engineers, service centers, distributors, manufacturers, and internal employees.

 

3. DATA WE COLLECT

We may collect the following categories of data:

- Personal identification information (name, address, contact number, email)

- Identity verification documents (Aadhaar, PAN, etc.)

- Payment and transaction details

- Location data for service purposes

- Technical information including IP address, browser type, and device details

 

4. PURPOSE OF DATA COLLECTION

We collect and use personal data for the following purposes:

- To provide and manage our services

- To verify identity and enable secure access

- For payment processing and billing

- For warranty tracking and customer support

- For legal compliance and audit purposes

 

5. LEGAL BASIS FOR PROCESSING

We process personal data under the following legal bases:

- Explicit, clear, and voluntary Consent of the user.

- Certain Legitimate Uses (such as legal obligations, medical emergencies, or compliance with state directives).

 

6. DATA SHARING AND DISCLOSURE

Personal data may be shared with third parties including:

- Service providers and partners for delivery of services

- Law enforcement or regulatory authorities, where required

- Financial institutions for payment and fraud prevention

 

We do not sell or rent personal data to third parties.

 

7. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

 

8. DATA SECURITY

We implement reasonable physical, technical, and administrative safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction.

8.1. Data Breach Notification: In the event of any personal data breach or unauthorized access, Udibawa shall immediately notify the Data Protection Board of India (DPB) and the affected users as mandated by the DPDP Act, 2023.

 

9. USER RIGHTS

Users have the right to:

- Access their personal data

- Request correction of incorrect or incomplete data

- Withdraw consent (where applicable)

- Request deletion of data (subject to legal limitations)

 

10. COOKIES AND TRACKING

Our platform may use cookies and similar technologies to enhance user experience and analyze website traffic. Users may manage their preferences through their browser settings.

 

11. CHILDREN’S PRIVACY

Udibawa does not knowingly process personal data of individuals under 18 years of age without verifiable parental consent. Furthermore, we strictly prohibit the use of children's data for targeted advertising or any data processing that is likely to cause detrimental effects to the well-being of a child.

 

12. CHANGES TO THIS POLICY

We may update this Policy from time to time. Users are encouraged to review it periodically.

 

13. CONTACT INFORMATION

For queries, requests, or complaints regarding data protection, please contact:

Email: support@udibawa.com

Address: Banarsi Das, Auraiya, Uttar Pradesh, India, 206122