Udibawa Private Limited
Refund and Cancellation Policy
Effective Date: [Insert Date on which policy published/signed between parties]
Last Updated: [Insert Date of last changes made to this policy]
This Refund and Cancellation Policy (“Policy”) is an integral part of the Terms and Conditions and Privacy Policy of Udibawa Private Limited (“Udibawa”, “Company”, “we”, “our”, or “us”). This Policy governs refunds and cancellations for services offered on Udibawa’s web and mobile platforms (collectively, the “Platform”).
1. SCOPE
This Policy applies to the following users and entities on the Udibawa Platform:
- Customers
- Freelance Service Engineers
- Service Centers
- Distributors
- Manufacturers
- Sales Partners
2. CANCELLATION POLICY
2.1 Customer Cancellations
- Cancellations are allowed before the engineer begins service.
- Cancellations after confirmation may attract a fee up to 20% of the service value or ₹100 minimum, whichever is higher.
2.2 Service Provider Cancellations
- Cancellation by service providers without cause may lead to penalties including temporary suspension and monetary forfeiture.
2.3 Manufacturer Subscription Cancellations
- Manufacturers may cancel subscriptions with 30 days’ notice.
- No refund unless cancellation results from Udibawa’s failure to deliver agreed services.
3. REFUND POLICY
3.1 Service Refunds
- Refunds are issued only in the following cases:
- Engineer does not visit within committed time.
- No service rendered.
- Prepaid and canceled within the allowed window.
- No refund if service is confirmed completed unless proven misconduct or fraud.
3.2 Security Deposits & Registration Fees
- All onboarding charges including security, ID, and uniforms are non-refundable.
3.3 Manufacturer Warranty
- Product-related claims are governed by respective manufacturer policies. Udibawa is not liable for warranty denials or part delays.
3.4 Data Erasure Post-Refund
- Upon successful cancellation of a service and completion of the refund process, if the user requests account deletion, their personal data associated with that specific request will be erased, retaining only the financial transaction records required for tax and legal audits.
4. MODE AND TIMELINE OF REFUND
- Refunds via original mode of payment or bank transfer within 7–10 business days.
- Cash transactions may be refunded via wallet/UPI after verification.
5. NO-SHOW OR DELAYED RESPONSE
- Customer no-shows may incur revisit charges.
- Engineer delays beyond 2 hours allow for full refund upon cancellation.
6. DISPUTE RESOLUTION
Disputes will be resolved under the laws of India and under the jurisdiction of the courts of Auraiya, Uttar Pradesh.
Grievance Officer:
Mr. Amit Kumar
Email: support@udibawa.com
Address: Banarsi Dass, Auraiya, Uttar Pradesh, India 206122
Grievance Redressal Timeline: Any complaints regarding refunds, data privacy, or service issues will be acknowledged and resolved within a maximum of 30 days from the date of receipt. If a data privacy issue remains unresolved, users have the statutory right to appeal to the Data Protection Board (DPB) of India.
7. MODIFICATIONS TO THIS POLICY
Udibawa reserves the right to modify this Policy at any time. Continued use of the Platform implies consent to the updated terms.